Navigating financial limits on a trading platform can sometimes feel restrictive, especially when you’re ready to move larger sums. If you’re using a popular exchange and need higher Australian Dollar (AUD) deposit or withdrawal ceilings, you can formally request an increase. This process is designed to be straightforward, ensuring that legitimate users can access the flexibility they need for their financial activities.
This guide will walk you through the exact steps to submit your request, what information you’ll need to provide, and what to expect after you apply.
Step-by-Step Guide to Requesting a Limit Increase
Follow these clear instructions to initiate your limit increase request, whether you are using the mobile app or the web platform.
Step 1: Access the Deposit Section
Begin by opening your account. Navigate to the Deposit section and select Deposit AUD. Alternatively, after logging in, go to Assets > Deposit and choose Australian Dollar.
Step 2: Proceed to the Next Step
On the page that displays the available deposit methods, click or tap the Next button to continue.
Step 3: Find the Limit Management Option
You will then be directed to a page with deposit instructions. Look for the Other information section, where you will find the Manage Limits option.
- On the App: Tap Manage Limits to start submitting your request.
- On the Web: Click Manage Limits to begin the process.
Selecting this option will open the application form for your limit increase.
What Information Is Required for the Request?
To ensure a thorough and compliant review process, you will be asked to answer four key questions about your financial profile. Being prepared with this information will make the process smoother.
The questions typically cover:
- Your Industry or Occupation: This helps understand your professional background.
- The Source of Your Funds: Clarifying the origin of the capital you plan to deposit.
- Your Expected Deposit Amount: The volume of AUD you anticipate moving.
- Your Reason for the Request: Why you need the higher limits for your trading or investment strategy.
Providing clear and honest answers is crucial for a successful review. 👉 Explore more strategies for account management
Frequently Asked Questions
How long does it take to process my limit increase request?
The dedicated review team aims to process all submitted requests within one business day. They work efficiently to ensure a smooth and swift user experience, but complex cases may occasionally require slightly more time.
Will I always receive the limit increase I request?
Not necessarily. While the platform endeavors to accommodate user needs, the approval of any limit increase is contingent upon a thorough review of the submitted information. Approval is not guaranteed for every application.
Do I need to pay any fee to request a limit increase?
No, this is a complimentary service provided to enhance your account experience. There are absolutely no fees associated with submitting a request for a higher deposit or withdrawal limit.
Can I request another increase if my first request is denied?
Yes, you can. If your initial request is not approved, you are welcome to submit a new application. It is often helpful to include additional supporting documents or updated information for reconsideration.
What factors influence the approval of my request?
The review is primarily based on risk and compliance assessments. Key factors include the clarity and legitimacy of your source of funds, the consistency of your stated reason with your account activity, and fulfilling all platform Know Your Customer (KYC) requirements.
Is there a maximum limit I can request?
While you can state your desired amount, the final approved limit is determined by the platform’s review team based on their internal policies and your account standing. There is usually a ceiling based on account verification tiers.
After Submitting Your Request
Once you have submitted your form, the waiting period begins. You will receive a notification regarding the decision, typically via email or an in-app message. If approved, your new limits will be activated automatically. If denied, the communication will often provide a general reason, guiding you on how to strengthen a future application.
For any further questions or if you need immediate assistance during the process, the platform’s support chatbot is available 24/7 to help.