Managing your digital assets effectively requires a secure and efficient platform. This guide provides a clear, step-by-step walkthrough for accessing your account and processing withdrawals, ensuring a smooth experience for your cryptocurrency activities.
Understanding Account Access
Accessing your trading account is the first step toward managing your portfolio. Modern platforms offer multiple login methods to accommodate user preferences and enhance security. Ensuring you can access your account reliably is fundamental to participating in the digital asset markets.
Logging In via Email or Phone Number
The most common method for accessing your account is through your registered email address or phone number.
- Navigate to the official exchange website and locate the [Sign In] button.
- Select the Email/Phone Number option. Enter your registered credential and your secure password, then click [Sign In].
- You will receive a 6-digit verification code via email or SMS. Enter this code in the required field and click [Confirm] to proceed.
- After entering the correct code, you will gain full access to your account for trading and portfolio management.
Using a Google Account for Login
For a streamlined experience, you can link and use your Google account.
- On the login page, look for and select the [Google] button among the sign-in options.
- A new window will appear. Enter the Google account credentials you wish to use and proceed.
- You will be redirected to a binding page. Click to link your account.
- You will need to complete the process by verifying your identity with a code sent to your email or phone.
- After final confirmation, your account will be successfully linked and accessible.
Accessing Your Account via Telegram
Some users prefer the convenience of social messaging apps for authentication.
- On the sign-in page, find and choose the [Telegram] option.
- A pop-up will prompt you to enter your Telegram-associated phone number.
- You will receive a login request within the Telegram app. Confirm this request to proceed.
- Similar to other methods, you will need to complete the account binding and verification process with a code.
- Once finished, you can use your Telegram credentials for future logins.
Logging In via the Mobile Application
Mobile access is essential for managing investments on the go.
- First, install the official mobile application from your device’s app store.
- Open the app and tap [Sign In/Register].
- Enter your registered email or phone number and tap [Next].
- Input your password and tap [Next].
- Request, receive, and enter the verification code, then tap [Confirm].
- Upon successful login, you will have full access to your portfolio, trading functions, and platform features directly from your mobile device.
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Resetting a Forgotten Password
If you lose access to your password, the recovery process is straightforward. Note that for security reasons, withdrawals are typically suspended for 24 hours after a password reset.
On the Website:
- On the login page, click [Forgot Password?]
- Enter the email or phone number associated with your account and click [Send].
- Complete any security puzzle verification.
- Retrieve the verification code from your email, enter it along with any Google Authenticator code if required, and click [Confirm].
- Enter your new password, confirm it, and click [Submit].
On the Mobile App:
- On the app's login screen, after entering your email/phone, tap [Forgot Password?].
- Enter your account detail and tap [Send verification code].
- Input the 6-digit code sent to you.
- Enter your Google Authenticator code and tap [Confirm].
- Set and confirm your new password, then tap [Done].
You can now log in using your new credentials.
Executing a Withdrawal
Withdrawing your assets, whether converting to fiat or transferring crypto to another wallet, is a core function. The platform typically offers several methods to accommodate different user needs.
Selling Crypto via Wallet Balance
You can quickly sell cryptocurrency directly from your wallet balance for fiat currency.
On the Website:
- After logging in, navigate to [Buy Crypto] and select [Quick Trade].
- Switch the mode from "Buy" to "Sell".
- Select the token you wish to sell and the fiat currency you want to receive. Enter the amount.
- Choose [Wallet Balance] as your payment method.
- Review all transaction details carefully. If everything is correct, click [Sell...].
- The transaction will process, and the fiat equivalent will be credited to your account.
On the Mobile App:
- In the app, tap [Buy Crypto].
- Select [Quick Trade] and switch to Sell.
- Choose the token and fiat currency, enter the amount, and tap [Sell].
- Select [Wallet Balance] to complete the transaction.
Peer-to-Peer (P2P) Trading
P2P platforms connect buyers and sellers directly, often offering competitive rates.
On the Website:
- Go to [Buy Crypto] and choose [P2P].
- On the P2P market, select [Sell], choose your desired fiat and cryptocurrency, and pick a merchant to trade with.
- Enter the amount of fiat you want to receive or the crypto you wish to sell. The equivalent amount is calculated automatically.
- Click [Sell] and you will be redirected to the order page.
- Complete security verification with your Google Authenticator code.
- Communicate with the buyer via the chat function. Once they have sent the payment, confirm receipt and release the cryptocurrency.
On the Mobile App:
- In the app, tap [Buy Crypto] and select [P2P].
- Choose [Sell], select a merchant, and enter the trade amount.
- Tap to sell and complete security authentication.
- You will have a set time to confirm the buyer's payment. Use the chat for communication.
- Once payment is confirmed, check the box [I have received payment] to release the crypto.
Withdrawing Cryptocurrency
Transferring crypto to an external wallet or another exchange is a common operation.
Withdrawing to a Blockchain Address (Website):
- Log in, click [Assets], and select [Withdraw].
- Choose [Blockchain Address].
- Select the coin/token you wish to withdraw.
- Carefully enter the destination wallet address and select the correct withdrawal network (e.g., ERC20, TRC20 for USDT).
- Enter the amount and click [Withdraw].
- Meticulously review all withdrawal details, especially the address and network. Confirm and proceed.
- Complete the security verification process by entering codes from your email, phone, and Google Authenticator.
- The transaction will be processed. You can track its status using the provided Transaction ID (TxID).
Withdrawing to a Blockchain Address (Mobile App):
- In the app, tap [Assets] and then [Withdraw].
- Select the token and choose [Blockchain Address].
- Select the network, enter the destination address and amount, then tap [Withdraw].
- Review the details, confirm, and complete the 2FA verification steps.
Withdrawing to Another User's Account (Internal Transfer):
Some platforms allow instant, fee-free transfers to other users on the same exchange using an email, phone number, or unique user ID.
- In the withdrawal section, select [Exchange Account] instead of a blockchain address.
- Choose the transfer method (e.g., Email, Phone, UID).
- Enter the recipient's detail and the amount to withdraw.
- Review, confirm, and authorize the internal transfer with your 2FA codes.
👉 View real-time tools for tracking your transactions
Frequently Asked Questions
Why hasn't my withdrawal arrived yet?
A withdrawal involves multiple steps: initiation by the exchange, confirmation by the blockchain network, and deposit by the receiving platform. A TxID is generated once the exchange processes it, but blockchain congestion can cause delays. Always check your TxID on a blockchain explorer first. If it's confirmed, the funds have left the exchange, and you must contact the support of your receiving wallet.
What are the critical rules for cryptocurrency withdrawals?
Always ensure you select the correct network (e.g., ERC20 vs. BEP20) that matches the destination address. For assets requiring a MEMO or Tag, you must include it precisely; failure to do so can result in permanent loss of funds. Always check the minimum withdrawal amount and network fees before initiating a transaction.
How do I check a transaction's status on the blockchain?
Use a blockchain explorer like Etherscan or BscScan. Paste your Transaction ID (TxID) into the search bar on the relevant explorer to see the current confirmation status and number of network confirmations.
Is there a minimum amount for withdrawals?
Yes, every cryptocurrency has a minimum withdrawal threshold, which is displayed on the withdrawal page. Transactions for amounts below this minimum will not be processed.
What is Two-Factor Authentication (2FA) and why is it important?
2FA adds a critical layer of security beyond your password. It requires a second piece of evidence—like a time-based code from an app—to log in or authorize transactions. This makes it much harder for unauthorized users to access your account, even if they have your password.
How does Google Authenticator work with my account?
Google Authenticator uses Time-based One-Time Passwords (TOTP). It generates a unique 6-digit code that changes every 30 seconds. You link the app to your exchange account by scanning a QR code. When prompted, you enter the current code from the app to verify your identity.