This guide outlines the standards and procedures for merchants operating within the OKX Peer-to-Peer (P2P) trading ecosystem. Adhering to these guidelines ensures a secure, efficient, and trustworthy trading environment for all users.
Understanding Merchant Tiers
To maintain high-quality services, OKX classifies its P2P merchants into distinct tiers, each with specific requirements and responsibilities.
Certified Merchant
Certified Merchants are the foundation of the P2P marketplace, providing essential liquidity and trading services.
Eligibility Requirements:
- Successful completion of advanced KYC Level 3 verification, which includes a video authentication process.
- A historical order completion rate of 90% or higher.
- A minimum of 20 successfully completed trades.
- A security deposit of 10,000 USDT held in the funding account.
Application Process:
Applications are submitted online. The platform conducts a thorough review of all information provided. Applicants can check their approval status via SMS, email, or directly on the official merchant application portal.
👉 Become a verified merchant today
- Note: Once a merchant account is deactivated, a 30-day cooling-off period is enforced before a new application can be submitted.
High-Volume Diamond Merchant
This premium tier is designed for large-scale, institutional-grade traders who can handle significant transaction volumes.
Eligibility Requirements:
- Completion of KYC Level 3 verification.
- An order completion rate maintained at or above 90%.
- A minimum of 20 completed trades.
- A proven track record of at least three months as a Certified Merchant.
- A substantial security deposit of 100,000 USDT.
- Proof of personal operating capital equivalent to no less than 3 million RMB.
Probationary Period:
All new High-Volume Diamond Merchant accounts enter a mandatory 30-day assessment period. Failure to meet the following benchmarks will result in removal from the program:
- A fiat trading volume equivalent to 500 BTC over 30 days.
- Completion of at least 200 individual trades.
- A clean record with no serious user complaints.
- Full cooperation with platform support in resolving any order disputes.
Merchant Removal Policy
To protect users and uphold the platform's integrity, OKX enforces a strict merchant removal policy. The following violations will lead to immediate deactivation of merchant status.
Compliance and Operational Failures
- Allowing order completion rates to fall consistently below 90%.
- Using corporate payment accounts for transactions, leading to even a single user complaint.
- Providing invalid payment details and failing to cooperate with support to resolve the issue.
- Any direct or indirect participation in, or assistance with, money laundering activities, as determined by platform evidence.
- Withdrawing funds directly to third parties or individuals suspected of money laundering without being able to provide a legitimate justification.
- Frequently trading at abnormal prices with users suspected of illicit activity without verifying the purpose of the transaction or reporting it to the platform's risk control team.
Fraud and Malicious Activity
- Accepting funds or digital assets from external sources (e.g., other platforms, social media groups) with known or reasonably suspected illegal origins and then channeling them into other OKX user accounts.
- Causing a counterparty's payment account to be frozen due to your transaction and failing to assist in resolving the issue on two or more separate occasions.
- Using a payment account on OKX that is the same as a receiving account on another OTC platform, leading to user account freezes.
- Attempting to defraud platform promotions or engaging in other activities that harm the platform's interests for personal gain.
- Using secondary accounts ("alt accounts") or instructing others to create them to intentionally disrupt order processing ("carding").
- Utilizing automated programs or bots to place orders for the purpose of maliciously undercutting market prices.
- Receiving three or more valid reports from users or platform systems for abnormal listing behavior.
Behavioral Violations
- Submitting falsified documents or evidence during a platform risk control investigation will result in immediate merchant status removal and potential account restrictions.
- Having a verified history of serious malpractice on other OTC trading platforms.
- Engaging in disrespectful language, conflicts with users or platform staff, or other uncivil behavior that, after a warning from support, continues and damages the OKX brand reputation.
User Protection Measures
OKX also implements robust measures to protect merchants from malicious actors. For instance, if a buyer is found to be诱导 (inducing) a seller into a违规 (violating) transaction to extort them, platform support has the authority to permanently freeze the buyer's fiat trading account.
Frequently Asked Questions
How long does the merchant application review process take?
The review time can vary. Applicants are encouraged to monitor their application status through the official OKX merchant portal, where updates are provided regularly.
What happens to my security deposit if I am removed as a merchant?
The security deposit is held to cover any outstanding liabilities or penalties. Once all obligations are settled and the account is reviewed, the remaining funds will be made available according to the platform's terms of service.
Can I appeal a merchant removal decision?
Yes, users can contact OKX support to appeal a decision. It is crucial to provide any and all relevant information that could support your case for reinstatement.
What is considered 'suspicious activity' when trading?
This includes trading at prices significantly different from the market average, receiving funds from unknown or high-risk third parties, and users who are reluctant to provide basic information about the source or purpose of funds.
How can I avoid payment-related account freezes?
Always use a dedicated, personal bank account or payment method for your P2P transactions. Avoid recycling accounts that are used to receive funds on other platforms as your payment method on OKX.
Where can I find more information on best practices for merchants?
The platform provides educational resources and updates for merchants. Staying informed about the latest policies and common scam tactics is the best defense. 👉 Explore more security strategies